Rules

📜 Private Server Policies, Rules and Sanctions

BELOW ARE OUR PRIVATE SERVER POLICIES, RULES AND SANCTIONS.

🤝 BY REGISTERING AND PLAYING ON OUR SERVER YOU AGREE TO THE FOLLOWING RULES, POLICIES AND SANCTIONS IN-GAME, WEBSITE AND DISCORD. 🤝

🔓 1. EXPLOIT AND HACKING

• YOU ARE NOT ALLOWED TO USE ANY 3RD PARTY SOFTWARE SUCH AS HACKS, ACCELERATORS, PACKET SNIFFERS AND/OR EDITORS, BOTS OR ANY OTHER TOOL OR PROGRAM THAT MAY AFFECT OR SIMPLY INTERACT WITH THE WEBSITE, CLIENT AND/OR SERVER.
• YOU ARE NOT ALLOWED TO EXPLOIT ANY POSSIBLE IN-GAME BUG, NO MATTER THE SITUATION!
• YOU ARE NOT ALLOWED TO EXPLOIT ANY WEBSITE MODULES – THAT INCLUDE EXCESSIVE VOTING ON VIRTUAL MACHINES AND USING VPN.
• YOU ARE NOT ALLOWED TO REGISTER FAKE GUILDS TO OCCUPY PARTICIPATING SLOTS AT CASTLE SIEGE.
• YOU ARE NOT ALLOWED TO GLITCH ANY OF THE GAME MECHANICS.

HIDING A BUG OR GLITCH, EVEN IF NOT USING IT, WILL BE PUNISHED ACCORDING TO THIS RULE. ANY BUG OR GLITCH YOU MAY FIND WHILE PLAYING MUST BE REPORTED IMMEDIATELY TO THE ADMINISTRATION!

🤬 PUNISHMENT: PERMANENT ACCOUNT AND MACHINE BLOCK! IF NECESSARY ASSOCIATED ACCOUNTS AND IP AS WELL.

🖕 2. CODE OF GOOD MANNERS

• /POST CHAT IS TO BE USED ONLY IN ENGLISH (INTERNATIONAL SERVER). ITS PURPOSE: TRADE ANNOUNCEMENTS, PARTY MATCHING, GUILD RECRUITMENT, NEW PLAYER HELP. EXCESSIVE CHIT-CHAT OR SPAM WILL BE INFRACTED.
• YOU ARE NOT ALLOWED TO SWEAR AT AND/OR THREATEN OTHER PLAYERS.

A LARGE "COLLECTION" OF BAD WORDS CAN BE FOUND HERE: HTTPS://WWW.MUO2.COM/

• YOU ARE NOT ALLOWED TO DISCRIMINATE IN ANY FORM (PLACE OF BIRTH, POLITICS, RELIGION, SEXUAL, ETC.).
• YOU ARE NOT ALLOWED TO ADVERTISE OTHER SERVERS, CHEATS, PORN OR ANY UNWANTED NAMES OR LINKS.
• RULES APPLY REGARDLESS OF CLEAR/MASKED/ABBREVIATED CONTEXT.
• APPLIES TO CHARACTER NAMES, GUILD NAMES AND EMBLEMS.

🤬 PUNISHMENT: WARNING, CHARACTER BAN AND UP TO PERMANENT ACCOUNT BLOCK (SEVERITY-BASED).

😈 3. STAFF IMPERSONATION

• DO NOT ACT, THREATEN OR REQUEST ANYTHING IN THE NAME OF STAFF.
• DO NOT CLAIM TO BE A FRIEND OR RELATIVE OF STAFF.
• DO NOT CREATE ACCOUNTS THAT COULD BE MISTAKEN FOR ADMINISTRATION.

🤬 PUNISHMENT: PERMANENT ACCOUNT & MACHINE BLOCK; ASSOCIATED ACCOUNTS/IP IF NECESSARY.

📦 4. FRAUD AND VIRTUAL GOODS

• NO ACCOUNT TRADING.
• NO ITEM TRADING FOR REAL MONEY.
• NO SELLING/BUYING LEVELING OR FARMING SERVICES FOR REAL MONEY.
• NO “TAXES” FOR SPOT/PARTY/ANYTHING.
• NO VOTE ABUSE. REPORT ANY GLITCH TO ADMINISTRATION.

🤬 PUNISHMENT: PERMANENT ACCOUNT BLOCK; ASSOCIATED ACCOUNTS/IP IF NECESSARY.

⚔️ 5. MISLEADING REPORTS

• NO PUBLIC ACCUSATIONS OF CHEATING/HACKING WITHOUT SOLID PROOF.
• NO FALSE ACCUSATIONS/REPORTS AGAINST PLAYERS OR STAFF.
• EDITING SCREENSHOTS IS STRICTLY FORBIDDEN.

WE CURRENTLY KNOW NO HACK PROGRAMS TO WORK ON MUO2 SERVERS.

IF YOU KNOW SOMEONE IS USING/HIDING SOMETHING OR FOUND A WORKING EXPLOIT — REPORT TO ADMIN OR DISCORD.

🤬 PUNISHMENT: WARNING, CHARACTER BAN, UP TO PERMANENT ACCOUNT BLOCK (SEVERITY-BASED).

🪙 6. REFUND POLICY

• DUE TO THE NATURE OF DIGITAL PRODUCTS, THERE ARE NO REFUNDS. DONATIONS CREDIT “GOLD/CREDITS” FOR WEBSITE BENEFITS. THIS CURRENCY MAY RESET ON NEW EDITION; RESETS ARE ANNOUNCED 1 WEEK PRIOR.
• NO REFUNDS FOR DIGITAL PRODUCTS OR GRANTED REWARDS AFTER SUBMISSION.
• CONTACT US FOR ASSISTANCE IF YOU HAVE ISSUES RECEIVING/USING SERVICES.
• DONATIONS ARE VOLUNTARY — THERE ARE NO REFUNDS.
• BY PAYING YOU AGREE NOT TO DISPUTE/CHARGEBACK/PARTIAL REFUND.
• IF YOU DISAGREE — DO NOT SUBMIT ANY PAYMENT.

🛒 7. ABOUT DONATORS

THANK YOU FOR DONATING — IT HELPS US IMPROVE THE SERVER.

• ALL DONATIONS ARE NON-REFUNDABLE.
• DONATORS ARE EQUAL TO NON-DONATORS IN ALL ASPECTS.
• DONATORS ARE NOT TREATED DIFFERENTLY.
• RULE BREAKS → SAME PUNISHMENTS AS FOR ANY PLAYER.
• BANNED DONATOR: ALL ITEMS & ACCOUNTS REMAIN BLOCKED; NOTHING IS RETURNED.
• NO REFUNDS IN CASE OF SERVER SHUTDOWN/RESTART.

🔝 8. SERVER ADMIN STAFF AUTHORITY

• MUO2 ADMINISTRATION DECISIONS ARE ABSOLUTE.
• CHALLENGING AN ADMIN’S DECISION MAY LEAD TO PERMANENT BAN.
• ADMIN PRESENCE IN-GAME IS FOR INVESTIGATION/TESTING.
• MUO2 ADMINISTRATION MAY OVERRIDE RULES IF NEEDED FOR COMMUNITY BENEFIT.
• ADMIN WILL ONLY ASK FOR YOUR USERNAME WHEN RESOLVING ACCOUNT/SHOP ISSUES. NEVER SHARE PASSWORD OR PERSONAL DATA.

🛡 9. SERVER GAME MASTER STAFF ARE PROHIBITED

• ASKING FOR PERSONAL INFORMATION (PASSWORDS, ETC.).
• USING GM ACCOUNT TO BENEFIT PERSONAL ACCOUNTS.
• PARTICIPATING IN CASTLE SIEGE.
• MOVING CHARACTERS WITHOUT VALID REASON.
• DISRESPECTING PLAYERS (IN-GAME OR DISCORD).
• IF A GM DISRESPECTED YOU — COLLECT PROOF (SCREENSHOTS) AND REPORT.

🚫 10. PRIVACY POLICY / ANTIHACK & GDPR

WHAT INFORMATION DO WE COLLECT?

WE COLLECT DATA ON REGISTRATION/ORDERS (E.G., NAME, EMAIL). YOU MAY VISIT THE SITE ANONYMOUSLY.

WHAT DO WE USE YOUR INFORMATION FOR?

TO PERSONALIZE EXPERIENCE, IMPROVE WEBSITE, IMPROVE SUPPORT, AND PROCESS TRANSACTIONS. WE DO NOT SELL/EXCHANGE/TRANSFER YOUR DATA WITHOUT CONSENT EXCEPT TO DELIVER PURCHASED SERVICES.

🔋 LOG FILES AND COOKIES

LOG FILES ARE ANALYZED FOR ALL REQUESTS; THEY DO NOT CAPTURE PERSONAL DATA BUT INCLUDE IP ADDRESS. WE DO NOT STORE PERSONALLY IDENTIFIABLE INFO WITHOUT PERMISSION. COOKIES ARE PER-SESSION OR TO MAINTAIN PREFERENCES AND ARE NOT SHARED.

❌ GDPR

ALL INFORMATION IS STORED SAFELY. BY REGISTERING YOU AGREE TO SHARE YOUR INFO WITH US. YOU CAN REQUEST FULL REMOVAL ANYTIME.

⛔️ PC SYSTEM ANTIHACK

OUR ANTIHACK MAY GATHER INFO ABOUT RUNNING APPLICATIONS. WHEN A HACK IS DETECTED, THE PROGRAM SCANS TO ENSURE FAIR PLAY; DETECTED THREATS ARE TERMINATED. WE DO NOT SHARE THIS INFORMATION.

🚫 Final Clause

🤬 WE RESERVE THE RIGHT TO BLOCK ACCESS OF SOME USERS REGARDLESS OF THE RULES LISTED ABOVE. 🤬

THE ABOVE RULES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT ANY NOTICE.