Downloads

Sorry, we cannot start the game anymore: Could not connect to server. Connection to server failed.

How to fix:

• Run the game as an administrator.
• Wait 15 minutes, then log in again.
• If you still cannot connect, use a VPN.
• If the VPN does not solve the issue, send a private message to the administration. Include your account login and IP address.
• For more help, create a live support ticket on Discord with this link.

Sorry, we cannot start the game anymore: Failed to download [play.exe].

How to fix:

• Close all game windows and run the game to update.
• If all windows are already closed, run Launcher.exe.
• If the above solution doesn't work, create a live support ticket on Discord with this link.

Sorry, we cannot start the game anymore: Timeout while communicating with server after 15 sec.

How to fix:

• Check if you ran the game as an administrator and have full admin rights in your Windows profile.
• Launch the game using Pingzapper or Cloudflare WARP.
• Check your internet connection stability.
• If nothing above helps, write to the administration in private messages to solve the problem.
• For more help, create a live support ticket on Discord with this link.

If you've encountered the error: "Resource .DLL not found" please use the solution below to resolve it.

How to fix:

• Fully redownload the game and client from the website.
• Ensure your antivirus is not blocking the installation process.
• If the above solution doesn't work, create a live support ticket on Discord with this link.

If you've encountered the error: "Could not open file." please use the solution below to resolve it.

How to fix:

• Fully redownload the game and client.
• Make sure you have extracted all files from the archive before launching.
• If the above solution doesn't work, create a live support ticket on Discord with this link.

Troubleshooting Assistance

If our F.A.Q. didn't solve your issue, feel free to contact us for personalized help:

• Create a live support ticket to be helped by our Community Manager team.
• Use the following link to join our server and get assistance: Create-a-ticket on Discord.

If you are experiencing "tofu" fonts issue (blank rectangular boxes instead of text in the game menu or chat).

How to fix:

• Download ARIALUNI.TTF from the Patches & Fixes section above.
• Simply run the file and install it to your system registry.
• Close the game launcher and restart the game for the changes to take effect.
• This fix will properly register the missing font required for Season 20.

My game is lagging, experiencing freezes, or running slowly.

How to fix:

• You can easily resolve this issue with the help of Pingzapper.
• You can find installation instructions by following this link.
• If the issue persists, create a live support ticket on Discord to contact our team.