Downloads

Sorry, we cannot start the game anymore: Could not connect to server. Connection to server failed.

How to fix:

• Run the game as an administrator.
• Wait 15 minutes, then log in again.
• If you still cannot connect, use a VPN.
• If the VPN does not solve the issue, send a private message to the administration. Include your account login and IP address.
• For more help, create a live support ticket on Discord with this link.

This issue usually happens because Windows Defender or a third-party antivirus has quarantined or deleted the main.exe file, flagging it as a false positive due to our client protection and encryption systems.

How to fix:

• Restore from Quarantine: Open your antivirus or Windows Defender history, locate the quarantined file related to your game folder, and select "Restore" or "Allow on device".
• Add an Exclusion: To prevent the antivirus from deleting the file again during updates, add your entire game folder to your antivirus exclusion list (In Windows Defender: Go to Virus & threat protection settings > Exclusions > Add or remove exclusions and select your game folder).
• Re-run Launcher: Once the folder is excluded, run Launcher.exe to download the fresh main.exe without interference.

If the above solution doesn't work, please create a live support ticket on Discord and we will help you out.

Sorry, we cannot start the game anymore: Timeout while communicating with server after 15 sec.

How to fix:

• Check if you ran the game as an administrator and have full admin rights in your Windows profile.
• Launch the game using Pingzapper or Cloudflare WARP.
• Check your internet connection stability.
• If nothing above helps, write to the administration in private messages to solve the problem.
• For more help, create a live support ticket on Discord with this link.

If you've encountered the error: "Resource .DLL not found" please use the solution below to resolve it.

How to fix:

• Fully redownload the game and client from the website.
• Ensure your antivirus is not blocking the installation process.
• If the above solution doesn't work, create a live support ticket on Discord with this link.

If you've encountered the error: "Could not open file." please use the solution below to resolve it.

How to fix:

• Fully redownload the game and client.
• Make sure you have extracted all files from the archive before launching.
• If the above solution doesn't work, create a live support ticket on Discord with this link.

Troubleshooting Assistance

If our F.A.Q. didn't solve your issue, feel free to contact us for personalized help:

• Create a live support ticket to be helped by our Community Manager team.
• Use the following link to join our server and get assistance: Create-a-ticket on Discord.

If you are experiencing "tofu" fonts issue (blank rectangular boxes instead of text in the game menu or chat).

How to fix:

• Download ARIALUNI.TTF from the Patches & Fixes section above.
• Simply run the file and install it to your system registry.
• Close the game launcher and restart the game for the changes to take effect.
• This fix will properly register the missing font required for Season 20.

My game is lagging, experiencing freezes, or running slowly.

How to fix:

• You can easily resolve this issue with the help of Pingzapper.
• You can find installation instructions by following this link.
• If the issue persists, create a live support ticket on Discord to contact our team.

If the client fails to load completely, crashes during the loading bar, closes without any error, or kicks you out before reaching the server selection screen — your PC is missing crucial system software or has outdated drivers.

Many players are absolutely confident that their PC is "perfectly fine" and their drivers are updated, but practice shows otherwise. You must ensure your system is fully equipped with the latest software.

How to fix:

• Scroll down to the THE ULTIMATE SOLUTION section below.
• Download and run one of the recommended Automated Driver Update tools.
• Scan your system and update the missing or outdated drivers.
• Restart your PC and launch the game. This resolves 99% of silent crashes verified by our team.